Refund policy

At CartcraftDiscoveries, we understand that customers may sometimes need to return a purchase. This policy explains the timeframe for requesting a return, the information needed to submit a request, and how eligible refunds are handled through CartcraftDiscoveries.website.

Return Period

Eligible return requests must be submitted within 30 calendar days from the date the order is delivered.

We offer a 30-day return period for applicable purchases. Requests made after this timeframe may not be eligible unless a different requirement applies under applicable law.

Requirements for a Return

If you would like to return an item, please contact our customer support team within the 30-day return period.

Products submitted for return should be in their original condition and should not show evidence of misuse or intentional damage. We may examine the condition of a returned item before determining whether it qualifies for a refund.

Starting a Return

Please contact us before sending any product back.

Email: support@CartcraftDiscoveries.website

For us to review your request, please provide:

Order number
Name used for the purchase
Email address entered during checkout
Reason for requesting the return
Photos of the item, when relevant

After reviewing the request, our support team will provide the applicable instructions for returning the product.

Where to Send a Return

Return shipping instructions are provided after your return request has been reviewed.

Please do not send returned merchandise to the business address listed below unless our customer support team specifically instructs you to use that address.

Refund Handling

After the returned product has been received and inspected, we will notify you regarding the outcome of the refund request.

When a refund is approved, it will be issued to the original payment method used during checkout within approximately 5–7 business days.

The time it takes for the funds to appear may depend on the payment provider or financial institution involved.

Damaged, Defective, or Incorrect Orders

If your delivered item is damaged, defective, or differs from the product you ordered, please contact our support team as soon as possible after delivery.

Please provide the order number and clear photographs showing the issue. This information will allow us to review the situation and determine the appropriate response.

Cancelling an Order

If you need to cancel an order, contact us as soon as possible after placing it.

A cancellation can only be accommodated if the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. If that occurs, you may request a return after delivery in accordance with this policy.

Contact Information

Trading Name: CartcraftDiscoveries
Legal Entity: CartcraftDiscoveries LLC
Registration Number: LC014756429

Business Address:
1350 Walnut St
Kansas City, MO 64106-2914
United States

Email: support@CartcraftDiscoveries.website

Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM Central Time

Policy Changes

CartcraftDiscoveries may make changes to this Refund & Return Policy when necessary. Any revised terms will be published on this page for customers to review.