Shipping policy
At CartcraftDiscoveries, we want customers to know what to expect after placing an order. The information below covers shipping availability, order handling, estimated delivery times, tracking, and situations that may affect delivery.
Standard Shipping
Free Standard Shipping is available on all orders.
Shipping availability can depend on the delivery address and the shipping service offered for the particular order at checkout.
When Orders Are Processed
Our regular order cut-off is 5:00 PM Central Time, Monday through Friday.
Orders submitted before the cut-off are generally processed on the same business day. Orders received after 5:00 PM Central Time move to the next business day for processing.
Orders placed during weekends or applicable holidays will begin processing on the next business day.
Processing Period
Once payment has been successfully confirmed, orders generally need 1–3 business days before they are ready for dispatch.
During this period, we may complete activities such as order review, payment confirmation, product preparation, packaging, and dispatch arrangements.
Processing may take longer in certain situations, including holidays or periods when order volume is higher than usual.
Delivery Estimates
Following dispatch, delivery generally takes up to 7 business days.
The actual transit time can vary based on the destination and shipping service associated with the order.
Overall Estimated Time
From the date an order is placed, the estimated total delivery period is 2–10 business days.
This estimate is based on:
Processing: 1–3 Business Days
Delivery after Dispatch: Up to 7 Business Days
These figures are estimates rather than guaranteed delivery dates. Shipment transit can be affected by the destination and other circumstances occurring during transportation.
Shipment Tracking
If tracking is available for your shipment, the tracking information will be included in the shipping confirmation email sent after the order has been dispatched.
Providing the Correct Address
Customers are responsible for checking their shipping address and contact information before completing an order.
Please make sure all address details are complete and accurate. Incorrect or incomplete information may interfere with successful delivery.
Delays During Transit
Although we aim to meet the estimated timeframes, some delays can occur because of circumstances outside our control. Examples include severe weather, holidays, unusually high shipping volumes, carrier delays, and transportation disruptions.
If your shipment remains undelivered beyond the estimated timeframe, please contact our customer support team so we can review the matter.
Lost or Damaged Shipments
If tracking indicates that an order may have been lost in transit, or if your package arrives damaged, please contact us at support@CartcraftDiscoveries.website.
Include your order number and the relevant details about the shipment so our team can review the situation and assist you.
Business Days
For processing purposes, business days generally refer to Monday through Friday, excluding applicable holidays.
Returns and Refunds
For information about eligible returns, refunds, and related procedures, please review our Refund & Return Policy.
Contact Information
Trading Name: CartcraftDiscoveries
Legal Entity: CartcraftDiscoveries LLC
Registration Number: LC014756429
Business Address:
1350 Walnut St
Kansas City, MO 64106-2914
United States
Email: support@CartcraftDiscoveries.website
Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM Central Time